Refund and Shipping Policy
At Lash Mat, we are committed to providing you with exceptional products and service. Please take a moment to familiarize yourself with our Refund and Shipping Policy.
We want you to be completely satisfied with your Lash Mat purchase. If you have any concerns, please contact us within 14 days of receiving your order. We will be happy to assist you with any issues.
Returns: If you need to return a product, please contact us to initiate the return process. Returns are accepted within 14 days of receiving your order. Products must be in unused and undamaged condition.
Refunds: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
- Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer, except in cases where the product arrived damaged or was shipped in error.
We strive to provide prompt and reliable shipping services for your convenience.
- Processing Time: Orders are typically processed and shipped within 1-2 business days of receiving your order.
- Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. Shipping costs and estimated delivery times will be provided at checkout.
- International Shipping: We offer international shipping to select destinations. Shipping costs and delivery times may vary based on your location.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.
- Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
If you have any questions or need assistance with returns, refunds, or shipping, please don't hesitate to reach out to our customer support team. We are here to help you have a positive experience with Lash Mat.